205: Seven Practical Steps: How to Build Reliability, Safety, and Trust in Technical Teams

Why can't we eliminate errors? Why don't employees follow procedures? How do the safest and most reliable teams in the world actually build reliability, safety and trust at the same time? In this fast-paced, interactive workshop, you'll get real-world answers and learn how to apply seven key steps successfully used by pilots, paratroopers, wildland firefighters, and other high-reliability teams across the globe. We’ll discuss to how take a learning-based approach, build psychological safety, lead After Action Reviews, transform investigations, apply defenses, improve systems and build resilience. You’ll leave with several summary PDF take-aways plus a copy of my new book.

CEU Information: 0.65 CEU, 0.6 COC, 1.0 CM